Customer Testimonials

We at US Jesco always try our best to keep our customers happy and satisfied with our products and customer service.

The following are some of our customers testimonials. Please send us your own testimonials, if you like our products or our Customer Service. Thanks!

Testimonials

From: Debbie K
Sent: Thursday, November 20, 2008 5:24 PM
To: Customer Service
Subject: Ophelia's service

Hello, I attended a demonstration for your knives this past weekend at Carson's in Indiana. When I got the set home, I found that many appeared to have been used. There were water spots and some crusty material on the cutting surfaces.

Needless to say, I immediately tried to call and rectify the situation, but there was some strange mix-up with the phone lines and I couldn't get through.

I sent an email, and admit that I was getting increasingly frustrated. I thought I had been ripped off. I waited, and didn't hear back.

Finally, I found a non-800 number and called. I spoke to Ophelia, and was immediately calmed. She offered to send out a complete replacement set to make up for the difference.

All I was hoping for was that the shipping cost would be waived, as I had not even used the knives yet.

I want to thank you for such great customer service, and commend Ophelia for her excellent demeanor.

Sincerely,
Debbie K

Sent: Wednesday, July 23, 2008 2:51 PM
To: Customer Service
Subject: Amazed!

Dear JESCO folks.

The other day at SEARS, in Beaverton Oregons Washington Square, an announcement for something free came over the PA. We went to see and a very dynamic lady demo'ed MR.STICKY!!

WOW! I have finally bought a product that ACTUALLY works like it's promised to. (This is a rare thing indeed!) We have a pocket, regular and large size Mr. Sticky.

Thank you very VERY much! My wife is ecstatic with it! I am happy because now I can find masking tape that is NOT covered in lint!

I don't think I have ever written a letter like this so I don't have a clue as to how to end it! So thank you again for a great product. And kudo's to the sales woman, she did a most excellent job representing your product. You know, EVERYONE at the promotion bought one or two. Amazing success.

John and Wiangfa

Sent: Thursday, June 12, 2008 2:22 PM
To: Customer Service
Subject: Mr. Sticky

Hi,
I purchased the Mr. Sticky from a representative in a KMart store while I was shopping for other things. I was persuaded to purchase the product by the demonstration (very well done) by the representative. I had doubts because it is common to see a product well demonstrated then when you get it home.......

Not so with Mr. Sticky! It did everything exactly like the demonstration showed!! Then, I had a problem. I called the toll free phone number on the box, spoke to a live person (who was very knowledgeable, pleasant, and cooperative) and she solved my problem quickly and greatly to my satisfaction.

I can suggest that anyone who sees this product demonstrated, believe it! does work! It is worth every penny of the money I invested in it and the company exceeded my expectations for customer service.

It is very refreshing to find a product that works and a company that not only stands behind its product, but also makes you feel good about doing business with it. At their customer service department, they make you feel like you come first, which is a novelty in today's market place.

Thanks for a good product at a fair price and for being a good company with which to do business. Are you a Christian run organization? You seem like it because you are so ethical.

Thanks again,
Sue

Sent: Sunday, June 08, 2008 6:43 PM
To: Customer Service
Subject: New product

Just to say that I bought your mop and cleaning cloth yesterday at Sears in Oshawa Ontario.

Since this morning I have cleaned outdoor windows I have been urging my husband to clean since spring arrived using the long handled mop, mirrors, a coffee table, a tv screen and computer screen, the top of the fridge that was covered with the residue of cooking, the kitchen floor and more.

I have done this all with just water your mop and your cloth!!

OK so I have been testing its ability and wow!

I am a retired school teacher and it is very difficult to convince me of most things. I need first hand reports from trustworthy speakers. As I watched yesterday I set a price in my mind of what I was willing to gamble to see if this really worked. I won, it does!

I am writing today because it is a thing I say I should do if a pleasant experience is worth reporting but I seldom do.

Today I did. Congratulations on making a product that helps save the environment.

Sincerely,
I hate to clean,
Mary M

Sent: Tuesday, May 20, 2008 6:13 PM
To: Customer Service
Subject: eurofiber mop and clothes

On May 14, 2008, my niece were walking in Sears, when an announcement came over the PA system to go to the front of the store to see a demonstration and receive a free gift.

Of course, curiosity got the best of us and rushed to the front of the store.

The lady doing the demonstration was very friendly and very interesting in her presentation of your product.

I was very, very interested in your product. I ended up purchasing not only one mop & cloth but a total of 3. A set for my niece and for my mother (who is ninety years old). Also purchased extra mop & cleaning cloths for each of us.

Was very impressed with your product.

I then told my nieghbor about them and took them over to her house. She has a wood floor in her house and proceeded to clean the floor. Showed how it got the dirt and greasy finger prints off her doors. She said she was also going to buy a set. She ended up borrowing my cloth to clean her vertical blinds in her living room and came over the next day to do mine for me.

Told her they may cost more than regular dusting cloths and mops BUT look at the money you save on cleaning products. Plus since we both have pets and children that come over to our homes - much more safer. No more swiffer dusters for me.

Theresa C

Sent: Wednesday, April 23, 2008 9:32 PM
To: Customer Service
Subject: Mr Sticky all three sizes

You guys are ‘ awesome!!’

Most of the time, when I deal with ‘customer service’ or company rep’s, I have always felt the company’s interaction with me as being mechanical, of being of no personal value to them [ Just another guy doing his job!] thus quite indifferent with reference to their company interaction, with each other as well the relationship they should be cultivating with their customer base .

Even a farmer knows the need to cultivate and work the ground [or customer base]. Yet most businesses seem to have lost this special sense or gift of human interaction.

I have always said and taught; When a company, any company, loses the personal touch! They really lose it all! And then the company’s demise is really then a matter of chronology. Their spark or fire has been extinguished.

Keep up this company ‘persona’, that you seem to project. We are all ‘people dealing with people’. Customers are people, company personnel and staff are people, and the interactions should always be based accordingly [personal interaction and care]. When a company projects indifference or lack or caring to their staff – they no longer care to produce in return. And when customer service staff no longer feels they are of personal worth – they no longer care to produce with reference to the company’s customer base. It is a likened to a circle. And you folks seem to be on the right track. ‘Awesome!’

Me! Well I have in the past worked in different fields, and one of my functions in management was training people to be effective. ‘I am a people person’. The projection of the company’s personnel with each other, as well as with sales person’s [ or VP’s ] demeanor can make it or break it for a company.

Every individual with reference to human interaction production and sales are either part of the solution or they are part of the problem. You come across as to me as part of the solution.

I bring this up, because, it appears that you folks are on the right track with your company policy i.e. with reference to your company interaction [the personal touch] with each other, as well the personal touch in tending to your customer base.

Somebody down your company’s line had to have cared enough about your product, to have brought my email to your attention. And you in turn have also cared enough to complete the circle with me. Believe me this circle will continue, based solely on what I sense here.

Glenn K.
Sacramento, CA

Sent: Saturday, February 16, 2008 2:42 PM
To: Customer Service
Subject: Kitchen Addition handle

Dear Madam/Sir,
A while ago I bought a Kitchen Addition and I have been extremely pleased with it. Unfortunately, last night while using it, the handle snapped off. Is it possible to get a replacement?

I live outside of Edmonton in Alberta.

Your earliest attention to this matter would be greatly appreciated.

Regards,
Lesley C.
__________________________________

Dear Customer,
Send me an address and I will send you a new knob & arm for your Kitchen Addition.

Thank You
US Jesco Customer Service
__________________________________

Sent: Friday, April 04, 2008 9:29 AM
To: Customer Service
Subject: Re: Kitchen Addition handle

Thank you for the handle. It arrived safely and I am delighted to, once again, be able to use my Kitchen Addition. Your customer service is impressive!

Regards,
Lesley C.

Sent: Wednesday, January 09, 2008 4:42 PM
To: Customer Service
Subject: Your product works great

I just wanted you to know that I have purchased the Mr. Sticky lint roller set of three and I'm very pleased.

The set of three included a small on the go one that fits in your purse, the medium one that's convenient for travel or not, and one that's the size of a mop for floors, curtains or your blinds. I have used the medium one lots and it comes clean and always works. You can usually use some mild dish soap and your fingers to wipe the cat hair off but, anything else will fall off in the water.

I bought this product from a Sears store in Westminster California after watching a demonstration from a very nice lady that I talked to and told her of my problem cat. She told me she'd never tried to remove cat hair from anything but, assured me I wouldn't be disappointed. After my husbands no and my yes I bought your product and have used it several times on our clothes.

Today I was so surprised/upset to see that the brand new comforter I had bought recently was covered in cat hair and so before throwing my cat out or calling my husband and asking him why we ever got a cat, I used the medium Mr. Sticky and with two-four quick rolls I have a perfectly hair free comforter (needless to say the cat can stay).

I recently sold my friend on the idea of your Mr. Sticky after showing her how well it works and she is going to tell her sister-in-law who has a house cat and a dog.

I was wondering if anyone will be attending the Westminster California area to demonstrate anymore of your products. I'm interested in your Lightning Duster.

You can use my review and in fact I'd be very happy to know you did.

Thank You,
Sheila S.
Fountain Valley CA

Sent: Monday, November 12, 2007 2:52 PM
To: Customer Service
Subject: Re: Mr. Sticky problem

Thank you for your quick reply, and impressive customer service!
This is beyond what I expected.

Yours truly,
Vicky M.

Sent: Tuesday, August 07, 2007 9:05 PM
To: Customer Service
Subject: Re: Order # 8518

I wanted to let you know that the rest of my order arrived last evening and to say Thank You for taking care of this matter in such a timely fashion. It is a pleasure to deal with a company that clears up a mistake with out a hassle. I will definitely continue to do business with you. Thanks again......

Don and Kay

Sent: Saturday, July 21, 2007 10:24 AM
To: Customer Service
Subject: Magiccloths

Hi, I purchased 4 of your Mops with bonus Magiccloths when they were demonstrated in a local store. I love the Magiccloths especially and would like to purchase more to give to friends.

Is it possible to purchase your $22 value pack and substitute additional Magiccloths in place of the mop?

I especially love the Magicloths for washing sweaters and, of course, for cleaning up those inevitable spills! I have used them when defrosting my freezer, for washing windows, wiping down the shower, and for wiping down the dog! Love them!!!

Thanks,
Carole C.

Sent: Sunday, July 22, 2007 12:35 PM
To: Customer Service
Subject: Best thing ever

Just got my new micro fiber mop pad & cloth 2 days ago and I just can't believe how good it works. It just makes my job so much easier I love and have told all my friend about it. My husband say's thank you, thank you...

Sent: Monday, July 16, 2007 7:06 AM
To: Customer Service
Subject:

To whom it may concern,

My husband and I are pastors and have a story that I think might be worth a commercial ... (and could perhaps pay for the small work that we have had to do on our house :)

We own a house in Marietta and were preparing to put it on the market. I was at Sears to buy a new carpet runner and got "sucked" into an infomerical about your magic cloths. They looked great - the guy poured a 2 liter bottle into the carpet and your cloth took the coke out.

So, I bought 2 packs. Little did I know how helpful they would be that night. Our electricity went out early in the evening. I was doing little finishing touches on our house so walked down to our basement. I walked over to close a shutter (with the help of my flashlight) and the carpet was wet. I couldn't believe it. I called my husband and we realized we had a huge help and no electricity, no light, no wet-vac, etc.

We spent the next 3 hours using the cloths I had bought that afternoon getting up, we estimate somewhere between 5 and 10 gallons of water out of our carpet. We couldn't believe how much water was coming out with such little effort. We went to bed at 3 am knowing we had to get up and do church at 8:30. I called a clean up company the next morning who came over and told us that our clean up efforts (those cloths) had saved our carpet and seriously minimized the damage.

Thought you might want to know...

Marnie C.

Sent: Monday, July 16, 2007 8:42 AM
To: Customer Service
Subject: microfiber mop

Hello,
I wanted to tell you how thrilled I am after purchasing your Micro-fiber mop and cloth at the Sears store in the promenade Mall in Thornhill Ontario. There was a demonstration about a month ago. I was intrigued by the demonstration and impressed by its use and could be used dry or wet and only with water instead of the various cleaning solutions on the market. I have been using it since and I have never spent money on such a worthwhile product in some time. I have been telling my friends about it and I don't know where to purchase it. Could you please help me out. I live in the Toronto area but I would be willing to travel anywhere in the Toronto or Thornill or surrounding areas to either purchase some for my friends or tell them where to go. Thank you for such an amazing product. I just love it.

Rosalie B.

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