Customer Testimonials

We at US Jesco always try our best to keep our customers happy and satisfied with our products and customer service.

The following are some of our customers testimonials. Please send us your own testimonials, if you like our products
or our Customer Service. Thanks!

Testimonials

From: Tim G.
Sent: Thursday, January 07, 2010 4:54 PM
To: Customer Service
Subject: I just bought a Mr. Sticky

To whom it may concern: I live in the Minneapolis area and recently bought a Mr. Sticky. This may sound silly but I would just like to compliment your company, product and most important, the wonderful sales lady that sold me my Sticky. I believe her name was Jennifer Lindberg, she was great! I'm not sure what she gets paid for her job, but it's not enough! Because of my pleasant experience and this wonderful product, I would recommend Jesco and it's products to anyone. Thought you might like to hear that! Keep up the good work!
Tim G.

From: Elaine B.
Sent: Monday, January 11, 2010 5:20 PM
To: Customer Service
Subject: thank you

Hi There! I am mailing to thank you so much for replacing the gourmet cheese grater which I wrote to you about recently expressing my disappointment at its discolouration despite following cleaning instructions ... I was delighted and surprised to receive a replacement and would like to thank you so very much ... what amazing customer service ... totally unexpected, but so worthy of my gratitude. Regards,

Elaine B.
U.K.

From: Carol H.
Sent: Sunday, January 17, 2010 9:55 PM
To: Customer Service
Subject: Re: (no subject)

Thank you for sending me the new base for my mop. It is so nice to buy a product that someone stands behind. I will buy again from your company in the future.
Thank you again.
Carol H.

From: Carol H.
Sent: Sunday, August 23, 2009 10:53 PM
To: Customer Service
Subject: (no subject)

I bought my mop at Mervyn's last year. They are no longer in business. I like the mop concept so much I do plan on buying my daughter one, but unfortunately the velcro is lifting off one side of the mop head. Is there some way to re-attach it?
Thanks
Carol Herndon

From: Delbra R.
Sent: Sunday, April 15, 2007 10:24 PM
To: Customer Service
Subject: Thank You

Greetings:

I just want your company to know how satisfied I am with your service to its customers. Recently, I contacted you (via email) regarding a problem with my purchase of the micro-fiber mop. I was informed that I would receive a return call within 24 hours. I received a call the same day! The customer service representative was extremely pleasant and very eager to resolve my problem. It has been a long time since I have experienced a company truly willing to satisfy the customer. In less than two weeks, I received the replacement part in the mail. Your company should be commended!

THANK YOU,
Delbra R.
A Truly Satisfied Customer

From: Todd S.
Sent: Sunday, October 11, 2009 9:00 PM
To: Customer Service
Subject: Ala Moana Center Sears- Comment

To Whom It May Concern:

My family and I happened to be at the Sears in the Ala Moana Center in Honolulu in early October while we were on vacation, and our curiosity was piqued when we heard the announcement for free gifts. When we got to the counter, and we watched the show, my wife and I were absolutely amazed by what we saw. Not only is your product (Mr. Sticky) a superb idea, and a wonderful value (we have 2 dogs, and 3 children, and we bought 3 sets- extra to give as gifts), but the show done by one of your employees, Kiley, was outstanding. I have been in sales for many years, and I always feel skeptical of sales pitches- the employees can be mechanical and you can feel like you are just ANOTHER customer/profit, with no personal value behind it and little proof that the product actually works the way it's promised to. From the beginning, the show never felt like it was a sales pitch. She was knowledgeable, friendly, and direct, and we were very impressed, with both the product and with her stage presence. She had the whole crowd involved, and made our kids feel special- and I kid you not, every single person in the audience bought at least one. We stayed after to chat with her a bit, and she cheerfully explained that she'd been with the company 2 years and that she has traveled to do this in many different cities around the U.S. It is obvious she gets a lot of joy out of what she does, and takes pride in it.

I believe that a job very well done deserves positive reinforcement, and I hope you show this to Kiley. There is no question that this young lady is a very talented salesperson. I hope she is a revered member of your company-you should be proud of how she represents it.

By the way, we LOVE our Mr. Sticky set- it's amazing how well it works with our shedding labs, and our messy, crumb dropping kids. We are thrilled with this purchase!

Todd S.
Denver, CO

From: Kelly N.
Sent: Tuesday, September 29, 2009 1:54 PM
To: Customer Service
Subject: Kudo to you employees

I just wanted to write a quick note to let you know the customer service at USJESCO is wonderful.

My family and I attended our State Fair several weeks ago and purchased two of your Super bell 206 Helicopters. Unfortunately, one of the helicopters lost its top weight. We tried pushing it back it but it just wouldn’t work. I called the telephone number on the box and left a message. I thought well, I’ll never hear from those people. To my surprise, the next day a gentleman called me and requested my mailing information. Several days later we had a replacement helicopter. Unfortunately, I didn’t get the name of this individual. However, if that wasn't enough, I received a call from Ofelia in your customer service department following up to insure someone had called me. To tell you the truth, I was quite impressed. Therefore, bravo to you and your company for excellence in customer service, a job well done!

Kelly N.
Los Alamos, NM

From: Chalana W.
Sent: Wed 9/2/2009 4:25 PM
To: Customer Service
Subject: Interested Customer

Hello, my name is Chalana W. Today at the Lincoln Mall in Matteson Illinois I purchased one of your companies Microfiber Mop and towel. I loved the presentation by Megan G. so much I stayed until the last participate left to ask her for information about becoming a sales associate as well. I have a five year old son who has suffered with severe asthma diagnosed at the age of two. His primary trigger is mold. I have spent hundreds of dollars looking for cleaning products that were not toxic and safe to be able to clean with him in the house. I have found none and I have many times become discouraged at having to send him to friends home and relatives just to make sure the cleaning products do not bother him. I also have to replace sponges, cleaning cloths, paper towels, even countless mops because of the risk of mold. Thank your company so much I went home right away and cleaned the kitchen the hardest to clean floors in my home and all I can say is wow!

I would like very much to join your team to share my testimony with others as well as my satisfaction with this product. I have attached my resume and look forward to an interview with you.

Thank you
Chalana W.

From: Debbie K
Sent: Thursday, November 20, 2008 5:24 PM
To: Customer Service
Subject: Ophelia's service

Hello, I attended a demonstration for your knives this past weekend at Carson's in Indiana. When I got the set home, I found that many appeared to have been used. There were water spots and some crusty material on the cutting surfaces.

Needless to say, I immediately tried to call and rectify the situation, but there was some strange mix-up with the phone lines and I couldn't get through.

I sent an email, and admit that I was getting increasingly frustrated. I thought I had been ripped off. I waited, and didn't hear back.

Finally, I found a non-800 number and called. I spoke to Ophelia, and was immediately calmed. She offered to send out a complete replacement set to make up for the difference.

All I was hoping for was that the shipping cost would be waived, as I had not even used the knives yet.

I want to thank you for such great customer service, and commend Ophelia for her excellent demeanor.

Sincerely,
Debbie K

Sent: Wednesday, July 23, 2008 2:51 PM
To: Customer Service
Subject: Amazed!

Dear JESCO folks.

The other day at SEARS, in Beaverton Oregons Washington Square, an announcement for something free came over the PA. We went to see and a very dynamic lady demo'ed MR.STICKY!!

WOW! I have finally bought a product that ACTUALLY works like it's promised to. (This is a rare thing indeed!) We have a pocket, regular and large size Mr. Sticky.

Thank you very VERY much! My wife is ecstatic with it! I am happy because now I can find masking tape that is NOT covered in lint!

I don't think I have ever written a letter like this so I don't have a clue as to how to end it! So thank you again for a great product. And kudo's to the sales woman, she did a most excellent job representing your product. You know, EVERYONE at the promotion bought one or two. Amazing success.

John and Wiangfa

Sent: Thursday, June 12, 2008 2:22 PM
To: Customer Service
Subject: Mr. Sticky

Hi,
I purchased the Mr. Sticky from a representative in a KMart store while I was shopping for other things. I was persuaded to purchase the product by the demonstration (very well done) by the representative. I had doubts because it is common to see a product well demonstrated then when you get it home.......

Not so with Mr. Sticky! It did everything exactly like the demonstration showed!! Then, I had a problem. I called the toll free phone number on the box, spoke to a live person (who was very knowledgeable, pleasant, and cooperative) and she solved my problem quickly and greatly to my satisfaction.

I can suggest that anyone who sees this product demonstrated, believe it! does work! It is worth every penny of the money I invested in it and the company exceeded my expectations for customer service.

It is very refreshing to find a product that works and a company that not only stands behind its product, but also makes you feel good about doing business with it. At their customer service department, they make you feel like you come first, which is a novelty in today's market place.

Thanks for a good product at a fair price and for being a good company with which to do business. Are you a Christian run organization? You seem like it because you are so ethical.

Thanks again,
Sue

Sent: Sunday, June 08, 2008 6:43 PM
To: Customer Service
Subject: New product

Just to say that I bought your mop and cleaning cloth yesterday at Sears in Oshawa Ontario.

Since this morning I have cleaned outdoor windows I have been urging my husband to clean since spring arrived using the long handled mop, mirrors, a coffee table, a tv screen and computer screen, the top of the fridge that was covered with the residue of cooking, the kitchen floor and more.

I have done this all with just water your mop and your cloth!!

OK so I have been testing its ability and wow!

I am a retired school teacher and it is very difficult to convince me of most things. I need first hand reports from trustworthy speakers. As I watched yesterday I set a price in my mind of what I was willing to gamble to see if this really worked. I won, it does!

I am writing today because it is a thing I say I should do if a pleasant experience is worth reporting but I seldom do.

Today I did. Congratulations on making a product that helps save the environment.

Sincerely,
I hate to clean,
Mary M

Sent: Tuesday, May 20, 2008 6:13 PM
To: Customer Service
Subject: eurofiber mop and clothes

On May 14, 2008, my niece were walking in Sears, when an announcement came over the PA system to go to the front of the store to see a demonstration and receive a free gift.

Of course, curiosity got the best of us and rushed to the front of the store.

The lady doing the demonstration was very friendly and very interesting in her presentation of your product.

I was very, very interested in your product. I ended up purchasing not only one mop & cloth but a total of 3. A set for my niece and for my mother (who is ninety years old). Also purchased extra mop & cleaning cloths for each of us.

Was very impressed with your product.

I then told my nieghbor about them and took them over to her house. She has a wood floor in her house and proceeded to clean the floor. Showed how it got the dirt and greasy finger prints off her doors. She said she was also going to buy a set. She ended up borrowing my cloth to clean her vertical blinds in her living room and came over the next day to do mine for me.

Told her they may cost more than regular dusting cloths and mops BUT look at the money you save on cleaning products. Plus since we both have pets and children that come over to our homes - much more safer. No more swiffer dusters for me.

Theresa C

Sent: Wednesday, April 23, 2008 9:32 PM
To: Customer Service
Subject: Mr Sticky all three sizes

You guys are ‘ awesome!!’

Most of the time, when I deal with ‘customer service’ or company rep’s, I have always felt the company’s interaction with me as being mechanical, of being of no personal value to them [ Just another guy doing his job!] thus quite indifferent with reference to their company interaction, with each other as well the relationship they should be cultivating with their customer base .

Even a farmer knows the need to cultivate and work the ground [or customer base]. Yet most businesses seem to have lost this special sense or gift of human interaction.

I have always said and taught; When a company, any company, loses the personal touch! They really lose it all! And then the company’s demise is really then a matter of chronology. Their spark or fire has been extinguished.

Keep up this company ‘persona’, that you seem to project. We are all ‘people dealing with people’. Customers are people, company personnel and staff are people, and the interactions should always be based accordingly [personal interaction and care]. When a company projects indifference or lack or caring to their staff – they no longer care to produce in return. And when customer service staff no longer feels they are of personal worth – they no longer care to produce with reference to the company’s customer base. It is a likened to a circle. And you folks seem to be on the right track. ‘Awesome!’

Me! Well I have in the past worked in different fields, and one of my functions in management was training people to be effective. ‘I am a people person’. The projection of the company’s personnel with each other, as well as with sales person’s [ or VP’s ] demeanor can make it or break it for a company.

Every individual with reference to human interaction production and sales are either part of the solution or they are part of the problem. You come across as to me as part of the solution.

I bring this up, because, it appears that you folks are on the right track with your company policy i.e. with reference to your company interaction [the personal touch] with each other, as well the personal touch in tending to your customer base.

Somebody down your company’s line had to have cared enough about your product, to have brought my email to your attention. And you in turn have also cared enough to complete the circle with me. Believe me this circle will continue, based solely on what I sense here.

Glenn K.
Sacramento, CA

Sent: Saturday, February 16, 2008 2:42 PM
To: Customer Service
Subject: Kitchen Addition handle

Dear Madam/Sir,
A while ago I bought a Kitchen Addition and I have been extremely pleased with it. Unfortunately, last night while using it, the handle snapped off. Is it possible to get a replacement?

I live outside of Edmonton in Alberta.

Your earliest attention to this matter would be greatly appreciated.

Regards,
Lesley C.
__________________________________

Dear Customer,
Send me an address and I will send you a new knob & arm for your Kitchen Addition.

Thank You
US Jesco Customer Service
__________________________________

Sent: Friday, April 04, 2008 9:29 AM
To: Customer Service
Subject: Re: Kitchen Addition handle

Thank you for the handle. It arrived safely and I am delighted to, once again, be able to use my Kitchen Addition. Your customer service is impressive!

Regards,
Lesley C.

Sent: Wednesday, January 09, 2008 4:42 PM
To: Customer Service
Subject: Your product works great

I just wanted you to know that I have purchased the Mr. Sticky lint roller set of three and I'm very pleased.

The set of three included a small on the go one that fits in your purse, the medium one that's convenient for travel or not, and one that's the size of a mop for floors, curtains or your blinds. I have used the medium one lots and it comes clean and always works. You can usually use some mild dish soap and your fingers to wipe the cat hair off but, anything else will fall off in the water.

I bought this product from a Sears store in Westminster California after watching a demonstration from a very nice lady that I talked to and told her of my problem cat. She told me she'd never tried to remove cat hair from anything but, assured me I wouldn't be disappointed. After my husbands no and my yes I bought your product and have used it several times on our clothes.

Today I was so surprised/upset to see that the brand new comforter I had bought recently was covered in cat hair and so before throwing my cat out or calling my husband and asking him why we ever got a cat, I used the medium Mr. Sticky and with two-four quick rolls I have a perfectly hair free comforter (needless to say the cat can stay).

I recently sold my friend on the idea of your Mr. Sticky after showing her how well it works and she is going to tell her sister-in-law who has a house cat and a dog.

I was wondering if anyone will be attending the Westminster California area to demonstrate anymore of your products. I'm interested in your Lightning Duster.

You can use my review and in fact I'd be very happy to know you did.

Thank You,
Sheila S.
Fountain Valley CA

Sent: Monday, November 12, 2007 2:52 PM
To: Customer Service
Subject: Re: Mr. Sticky problem

Thank you for your quick reply, and impressive customer service!
This is beyond what I expected.

Yours truly,
Vicky M.

Sent: Tuesday, August 07, 2007 9:05 PM
To: Customer Service
Subject: Re: Order # 8518

I wanted to let you know that the rest of my order arrived last evening and to say Thank You for taking care of this matter in such a timely fashion. It is a pleasure to deal with a company that clears up a mistake with out a hassle. I will definitely continue to do business with you. Thanks again......

Don and Kay

Sent: Saturday, July 21, 2007 10:24 AM
To: Customer Service
Subject: Magiccloths

Hi, I purchased 4 of your Mops with bonus Magiccloths when they were demonstrated in a local store. I love the Magiccloths especially and would like to purchase more to give to friends.

Is it possible to purchase your $22 value pack and substitute additional Magiccloths in place of the mop?

I especially love the Magicloths for washing sweaters and, of course, for cleaning up those inevitable spills! I have used them when defrosting my freezer, for washing windows, wiping down the shower, and for wiping down the dog! Love them!!!

Thanks,
Carole C.

Sent: Sunday, July 22, 2007 12:35 PM
To: Customer Service
Subject: Best thing ever

Just got my new micro fiber mop pad & cloth 2 days ago and I just can't believe how good it works. It just makes my job so much easier I love and have told all my friend about it. My husband say's thank you, thank you...

Sent: Monday, July 16, 2007 7:06 AM
To: Customer Service
Subject:

To whom it may concern,

My husband and I are pastors and have a story that I think might be worth a commercial ... (and could perhaps pay for the small work that we have had to do on our house :)

We own a house in Marietta and were preparing to put it on the market. I was at Sears to buy a new carpet runner and got "sucked" into an infomerical about your magic cloths. They looked great - the guy poured a 2 liter bottle into the carpet and your cloth took the coke out.

So, I bought 2 packs. Little did I know how helpful they would be that night. Our electricity went out early in the evening. I was doing little finishing touches on our house so walked down to our basement. I walked over to close a shutter (with the help of my flashlight) and the carpet was wet. I couldn't believe it. I called my husband and we realized we had a huge help and no electricity, no light, no wet-vac, etc.

We spent the next 3 hours using the cloths I had bought that afternoon getting up, we estimate somewhere between 5 and 10 gallons of water out of our carpet. We couldn't believe how much water was coming out with such little effort. We went to bed at 3 am knowing we had to get up and do church at 8:30. I called a clean up company the next morning who came over and told us that our clean up efforts (those cloths) had saved our carpet and seriously minimized the damage.

Thought you might want to know...

Marnie C.

Sent: Monday, July 16, 2007 8:42 AM
To: Customer Service
Subject: microfiber mop

Hello,
I wanted to tell you how thrilled I am after purchasing your Micro-fiber mop and cloth at the Sears store in the promenade Mall in Thornhill Ontario. There was a demonstration about a month ago. I was intrigued by the demonstration and impressed by its use and could be used dry or wet and only with water instead of the various cleaning solutions on the market. I have been using it since and I have never spent money on such a worthwhile product in some time. I have been telling my friends about it and I don't know where to purchase it. Could you please help me out. I live in the Toronto area but I would be willing to travel anywhere in the Toronto or Thornill or surrounding areas to either purchase some for my friends or tell them where to go. Thank you for such an amazing product. I just love it.

Rosalie B.

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